Since its launch in 2017, the itsme® app has become a widely accepted, simple and secure standard for mobile identification and the protection of privacy in the digital world. itsme® enables the following: identification (creating a new online account and sharing identity details), authentication (secure, personal access to a website or application), confirmation of a transaction (approval of an order or bank payment) and, finally, the legally binding electronic signing of documents (qualified electronic signature with the highest level of security).

itsme® was developed by the Belgian Mobile ID consortium, which combines the seven Belgian market leaders from the banking and telecommunications sectors: Belfius, BNP Paribas Fortis, CBC/KBC & ING, on the one hand, and Orange Belgium, Proximus and Telenet on the other.

Since the app was first launched in 2017, Dialogic has been by the side of itsme®, providing advice and guidance on a daily basis for Public Relations & Public Affairs.

In 2019, the app reached more than one million users. In May 2020, it reached 2 million users. On the whole of 2020, itsme® has reached 80 million actions which is double the number of actions registered in 2019. On average, Belgians use itsme® from 7 to 10 times a month among 150 public and private partners which represent roughly 2 million actions per week.


June 1, 2021

” itsme® celebrates its fourth birthday by supporting the Flagey Academy children’s and youth choir: on the way to their own identity

Digital inclusion

In 2017, Belgium discovered the itsme® identity app that every Belgian can use to undeniably confirm his or her digital identity. It seems that itsme® is already making a significant contribution towards digital inclusion. In the space of four years, around 40% of the Belgian adult population has created an itsme® account and 3.2 million of our citizens use the app to identify themselves online, confirm digital transactions and sign documents electronically. Every day, more than 3,500 new users sign up to itsme®.

From their own voice in a choral to their own identity in our society

Finding their own voice and daring to use it is also important for the youngest people in society. That’s why itsme® supports the Flagey Academy choral project in Brussels, which offers free musical training at a high level to children and young people aged 8 to 20. Through the project, youngsters of every social and cultural background are given the opportunity to develop musically.

Every young person in the choir has his or her unique vocal quality, but sings in harmony with the others in the choir. Which creates a direct parallel with itsme®: the identity of every itsme® user is unique, but thanks to the itsme® app, everyone can participate quickly and safely in the digital society in which we live.

December 16, 2020

” itsme®: 2021, the year of expansion into geographical coverage, to data-sharing and to corporate social responsibility

itsme® also in the Netherlands and scaling up in Luxemburg

From mid-January 2021, Dutch citizens will also be able to create their own itsme® account using the NFC technology embedded in identity cards in the Netherlands. And for Luxembourg citizens, things will also start to gather speed.”

November 2

” 10 million actions validated with itsme®

During October – cybersecurity month in Europe – the number of transactions validated by itsme® passed the milestone of 10 million. This figure is twice as high compared to the same period last year.

April 21, 2020

” Belgium’s itsme® seals a deal with Microsoft and Adobe

itsme® is very happy to announce that we can now add to the growing list of itsme® partners, two major international software IT players: Microsoft and Adobe.